Terms of Service

1. Accepting these terms

By visiting or using bigworkai.com (the "Site"), you agree to these Terms of Service (the "Terms"). If you don't agree with them, please don't use the Site.

2. Who we are

The Site is operated by ImHolding Productions Inc., a California corporation, doing business as Big Work AI ("BigWork AI," "we," "us," or "our").

3. The site is not the contract

This is the most important thing on this page, so it goes near the top.

The Site describes what we do. It is informational and promotional. It is not an offer capable of acceptance, it does not create a services relationship, and browsing it does not entitle you to any service.

If you hire us, the work is governed by a separate written agreement (a Master Services Agreement and one or more Statements of Work) signed by both parties. That agreement sets out the actual scope, deliverables, fees, timelines, warranties, and remedies.

4. Pricing and the guarantee

Prices shown on the Site (for example, the install fee, the monthly fee, and the working-session fee) describe our standard offerings as of the date shown. They are indicative, they may change, and they may be adjusted for the scope of your engagement. The fee that binds either of us is the one written into your signed Statement of Work.

The Site describes a 30-day guarantee on the Install Month. We mean it, and we intend to honor it. Its precise terms (what counts as delivered, what you owe, what you keep, and how it is claimed) are set out in the signed install checklist and Statement of Work, and those documents govern. Nothing on this page is intended to reduce that guarantee, and nothing on the Site is intended to expand it beyond what the signed documents say.

5. Booking a session

You may book a working session through the Site. When you do, you agree to give accurate information and to show up or cancel with reasonable notice. Booking a session does not by itself create an ongoing services relationship, and either of us can decline to proceed after it. Fees for paid sessions, and whether they credit toward a later engagement, are as described at the time of booking and in any invoice or agreement.

6. Acceptable use

Use the Site lawfully and reasonably. Do not:

• Break the law with it, or use it to harm, harass, or defraud anyone
• Attempt to gain unauthorized access to the Site, our systems, or anyone else's
• Interfere with or disrupt the Site, including by overwhelming it with automated requests
• Scrape or harvest the Site for the purpose of copying our offering or reselling our content as your own
• Misrepresent yourself, or imply an affiliation or endorsement that doesn't exist

We may suspend or block access to the Site for anyone who does these things.

7. Intellectual property

The Site and its contents (text, design, layout, graphics, code, and the BigWork AI name and marks) belong to us and are protected by law. You may view and share the Site, and quote from it with attribution. You may not copy it wholesale, resell it, or pass it off as your own.

Separately, and importantly for clients: under our client agreements, you own your data and your playbook, and we retain our engine, frameworks, methods, and tooling. You keep your data. We keep the machine that works on it. Full terms are in the signed agreement.

8. AI output

We build AI systems, so we will be blunt about their limits.

• AI output can be inaccurate, incomplete, or simply wrong. It can also be confidently wrong, which is worse.
• Human review is required. Any AI output that goes to a customer, informs a decision, or touches money should be checked by a person. In client engagements, that review responsibility sits with the client, and we design the work to make it practical.
• We do not warrant that AI output will be correct, and you should not rely on it as verified fact without checking it.
• Model providers' terms pass through. The AI models we use are supplied by third parties (for example, Anthropic). Their terms, availability, and changes are outside our control, and they apply to the processing done through them.
• Our AI assistants disclose that they are AI. We do not build systems that pretend to be human.

9. Not professional advice

Nothing on the Site, and nothing produced by an AI system we build, is legal, financial, tax, medical, or other licensed professional advice. Talk to the appropriate professional before making decisions that need one.

10. Third-party services

The Site links to and relies on third-party services (for example, our scheduling provider, our host, and AI model providers). We don't control them, we're not responsible for them, and their terms and privacy policies apply when you use them.

11. Disclaimers

The Site is provided "as is" and "as available," without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, secure, or free of harmful components, or that any information on it is complete or current.

Any warranties we give about the actual services we perform for you are the ones written in your signed agreement, and only those.

12. Limitation of liability

To the fullest extent permitted by law, BigWork AI and its officers, directors, employees, and contractors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, business, or goodwill, arising out of or relating to your use of the Site, even if we have been advised of the possibility of those damages.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to the Site will not exceed one hundred U.S. dollars ($100). Liability arising out of services performed under a signed agreement is governed by the limitation of liability clause in that agreement, not by this one.

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

13. Indemnification

You agree to indemnify and hold harmless BigWork AI from any claims, damages, losses, and reasonable legal fees arising out of your misuse of the Site or your violation of these Terms or of any law or third-party right.

14. Governing law and venue

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Site will be brought exclusively in the state or federal courts located in Los Angeles County, California, and you consent to their jurisdiction.

15. Changes to these terms

We may update these Terms. When we do, we will change the "Last updated" date above and post the revised version here. Continuing to use the Site after a change means you accept the revised Terms. Changes to these Terms do not change a signed agreement between us.

16. Odds and ends

• Severability. If any part of these Terms is found unenforceable, the rest stays in force.
• No waiver. If we don't enforce something right away, we haven't given up the right to enforce it later.
• Entire agreement (for the Site). These Terms, together with the Privacy Policy, are the whole agreement between us regarding the Site. They do not replace or amend any signed services agreement.
• Assignment. We may assign these Terms in connection with a sale or reorganization of our business. You may not assign them without our consent.

17. Contact us

Questions about these Terms:

• Email: privacy@bigworkai.com
• Entity: ImHolding Productions Inc., a California corporation, doing business as Big Work AI