Privacy Policy

1. Who we are

This website (bigworkai.com) and the services described on it are operated by ImHolding Productions Inc., a California corporation, doing business as Big Work AI ("BigWork AI," "we," "us," or "our").

This policy explains what information we collect when you visit this site or talk to us, how we use it, and what control you have over it. It applies to this website and to our general business communications. If you become a client, the handling of your business data is also governed by the signed agreement between us, which takes precedence where it is more specific.

2. What we collect

Information collected automatically

When you visit this site, our hosting provider (Vercel) records standard server request logs. These typically include:

• Your IP address
• Your browser type, device type, and operating system
• The pages you requested and the date and time you requested them
• The page that referred you, if any

We use these logs to keep the site running, to diagnose problems, and to protect against abuse. We do not use them to build a profile of you.

Information you give us

We only get this if you choose to hand it over:

• When you book a session. If you book a working session through our scheduling provider, you give them your name, your email address, and anything else you type into the booking form. That information is passed to us.
• When you email or message us. We keep the correspondence, along with whatever you put in it.
• During a sales conversation. Notes about your business, your systems, and what you're trying to fix.

Information we handle as your service provider

If you engage us, we will necessarily handle information about your business (your pricing, your processes, your customer communications, and so on) in order to do the work. See Section 8, which is the section that matters most to clients.

3. Cookies and tracking

We think that's how a site like this should work, and we would rather tell you plainly than bury a cookie banner on top of a pile of trackers.

If we ever add analytics or any other tracking, we will update this policy before we turn it on, and we will say so here in plain language. Note that our scheduling provider and any other third-party tool you actively click into may set their own cookies once you are on their page. Those are governed by their policies, not ours.

4. How we use it

We use the information described above only to:

• Operate, secure, and troubleshoot this website
• Respond to you, schedule and hold the session you asked for, and follow up about it
• Prepare and deliver the services you hire us for
• Send you things you asked to receive, and administrative messages about work in progress
• Keep our own business records, invoice, and comply with the law

If you are in the EU or UK, our legal bases for this are: performance of a contract (delivering what you asked for), our legitimate interests (running and securing our business), your consent where we ask for it, and compliance with legal obligations.

5. What we never do

• We never sell or rent your personal information. We have not done it and we do not plan to.
• We never share your information with advertising networks or data brokers.
• We never use a client's business data to train shared, public, or foundation AI models. This one is a promise we put in our client contracts, not just here.

6. Who we share it with

We share information only with the service providers we need in order to run the business, and only to the extent they need it. Today those are:

• Vercel, which hosts this website and produces the server logs described above.
• Our scheduling provider, which handles session bookings.
• Our email and productivity provider, which carries our correspondence and documents.
• AI model providers (for example, Anthropic), which process content when we run the AI systems we build for clients. See Section 7.
• Payment and accounting providers, for invoicing clients.

We may also disclose information if the law requires it, if we need to enforce our agreements, or to protect the rights and safety of people. If our business is ever sold or reorganized, information may transfer as part of that, and this policy will continue to apply to it.

7. AI and your data

AI is what we do, so we want to be specific about it.

Our AI assistants disclose themselves

Any AI assistant we build and run on a client's behalf identifies itself as an AI assistant. It does not pretend to be a person. It hands anything sensitive to a human.

Model providers process content

To make an AI assistant work, content has to be sent to an AI model provider for processing. We choose providers that offer business terms under which customer content is not used to train their models. Those providers' terms apply to that processing, and we pass them through in our client agreements.

AI output can be wrong

AI systems can produce output that is inaccurate. We build review and approval steps into the work for exactly this reason, and we say so in our contracts. Do not treat AI output as verified fact without a human checking it.

8. Client data and your playbook

If you are a client, the core of what we build for you is a written playbook of how your business runs. Here is our position on it, and it is the same position that appears in the agreement you sign:

• Your data and your playbook are yours. You own them.
• They live in plain files. Not a proprietary black box you can't get out of.
• We do not use them to train shared or foundation models.
• You can leave and take everything. On request we hand you an export, and we delete our copies. The files are yours. They just stop growing.
• We keep our own engine. Our frameworks, methods, and tooling remain ours. You keep your data. We keep the machine that works on it.

Where your signed agreement says something more specific than this policy, the signed agreement controls.

9. How long we keep it

Server logs are retained for a short period by our host and then discarded. Correspondence and business records are kept for as long as we have a relationship with you, and afterwards for as long as we need them for legitimate business, tax, or legal reasons. Client data is retained according to your signed agreement, and deleted on request when the engagement ends.

10. Security

We use reasonable technical and organizational measures to protect information, including reputable hosting, access controls, and encryption in transit (this site is served over HTTPS). No system is perfectly secure, and we can't promise otherwise. If a breach ever affects your personal information, we will notify you as the law requires.

11. Your rights

Whoever and wherever you are, you can email us and ask what we hold about you, ask us to correct it, or ask us to delete it. We will do it. You do not need to cite a statute at us.

If you're in California

Under California law (the CCPA, as amended by the CPRA), you have the right to know what personal information we collect and how we use it, to request deletion or correction of it, to opt out of its sale or sharing, and to not be discriminated against for exercising any of these rights.

We do not sell or share your personal information as those terms are defined under California law, so there is nothing for you to opt out of. We also do not use or disclose sensitive personal information for purposes that would require an opt-out.

If you're in the EU or UK

You have the right to access, correct, erase, restrict, or object to our processing of your personal data, and the right to data portability. Where we rely on consent, you can withdraw it at any time. You also have the right to complain to your local data protection authority.

We are based in the United States, and information you give us is processed there. By contacting us or using this site, you understand that your information will be handled in the United States.

How to exercise any of this

Email privacy@bigworkai.com. We will respond within the time the law requires, and in practice much sooner. We may need to verify who you are before acting on a request, so that we don't hand your information to somebody else.

12. Children

This site and our services are for businesses. They are not directed at children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has given us information, email us and we will delete it.

13. Changes to this policy

If we change this policy, we will update the "Last updated" date at the top and post the new version here. If a change is significant, and especially if we ever begin using cookies or analytics, we will make that clear rather than quietly editing a line.

14. Contact us

Questions, requests, or complaints about privacy go to:

• Email: privacy@bigworkai.com
• Entity: ImHolding Productions Inc., a California corporation, doing business as Big Work AI

A real person reads that inbox.